Sign up in 3 quick and easy steps:

Click Sign Up button, located on the top right corner on the main page.

Choose your preferred email and password. Your password must have a minimum of 8 characters (1 lowercase letter and 1 number). Make sure all the information's entered is correct, agree our Terms and Conditions.

Click Sign Up!

a. If you are not logged in:

Click on the ''Login'' button under ''Forgot your password'', located on the top right corner on the main page. An email will be sent to your inbox or spam to reset your password.

b. If you are logged in:

Click in "Personal Info and Balance" under "Change password", located on the top left corner on green person. An email will be sent to your inbox or spam to reset your password.

We can only change your first name and/or surname if an obvious mistake has been made when filling in these details (e.g. Adrew instead of Andrew). To do so, please contact us via email ([email protected]) or Live Chat.

You should contact us at [email protected] and provide us with the following:

⦁ New address

⦁ 1 color image of a Proof of address ( Valid bank statement )

i. Name, address, issuing date and the service provider's identification/logo must be visible.

ii. The document must have been issued within the last 3 months.

a. If the image is of a digital document, only the page containing the above data is required; any other data on the page may be digitally hidden (using a computer editing program such as Paint).

b. If the image is of a paper document, at least half of the page containing the above data is required; any other data on the page may be manually hidden (e.g. with a strip of paper).

You should contact us from the new email address at [email protected] and provide us with the following:

⦁ Full name

⦁ Email address linked to the account

⦁ Email address to be linked to the account

⦁ Date and amount of the last deposit or withdrawal made (if applicable)

⦁ Color image(s) of the front and back of an identification document (Citizen Card, Driving License, lifetime Identity Card, Passport, Residence Permit)

i. The image(s) must contain the full document, and the information must be legible.

ii. For Passports, only the personal information page is required.

You can set one or more deposit limits by contacting us via email ([email protected]) or Live Chat.

If you set a:

⦁ daily limit, it will take effect the following day.

⦁ weekly limit, it will take effect the following Monday.

⦁ monthly limit, it will take effect on the first day of the following month.

You can find your actual balance, bonus balance, total balance and free spins available under "Personal Info & Balance" in the "My Account" section, or by clicking on "Balance" at the top right of the website.

You can find details of all the spins you have played under "Game History" in the "My Account" section.

You can opt out of receiving emails containing promotional content with immediate effect. To do so, please contact us via email ([email protected]) or Live Chat.

Go to the main page of our website .Click on the three-bar menu, located on the top left corner. Select "Personal Data & Balance." At the bottom of the page, you will find the "Cooling-Off" option.

To close your account, please contact us via email ([email protected]) or Live Chat. Please note that an account cannot be closed if the actual balance is more than 5 EUR and/or there are pending withdrawal requests.

You must request account reactivation by contacting us from the email address or phone number linked to your account via email ([email protected]) or Live Chat.

An account cannot be reopened if:

a. it has been permanently closed by you or Wildies due to Responsible Gaming or other issues.

b. it has been temporarily closed by you or Wildies and the exclusion period is still in force.

Click here or on the ''Deposit'' button that you find in the upper right part of the main page, you will see a list of the payment methods accepted in wildies.com.

Choose a method to deposit: Visa and Mastercard, Cash deposit or bank transfer.

Enter your data and start enjoying the wildies.com experience.

If you wish to deposit to deposit with Visa or Mastercard select the amount you wish to deposit and simply click on the ''Visa/Mastercard'' button, enter your details and you are ready to go.

If you need help or more information about any of our payment methods, please contact us at [email protected] or live chat.Click here or on the ''Deposit'' button that you find in the upper right part of the main page, you will see a list of the payment methods accepted in wildies.com.

Choose a method to deposit: Visa and Mastercard, Cash deposit or bank transfer.

Enter your data and start enjoying the wildies.com experience.

If you wish to deposit to deposit with Visa or Mastercard select the amount you wish to deposit and simply click on the ''Visa/Mastercard'' button, enter your details and you are ready to go.

If you need help or more information about any of our payment methods, please contact us at [email protected] or live chat.

The minimum and maximum amounts vary depending on the payment method and may be changed from time to time. The current amounts can be found under "Deposit" at the top right of the website.

When a deposit attempt is unsuccessful, an error message will be displayed.

These are the most common causes:

a. the debit/credit card has expired.

b. the debit/credit card is prepaid.

c. the payment method details have been entered incorrectly.

d. the deposit amount is higher than the funds available in the payment method.

e. the daily/weekly/monthly deposit limit you set on the gaming account has been reached.

f. the daily/weekly/monthly deposit limit of the payment method has been reached.

g. the maximum number of failed deposits has been reached and the debit/credit card has been temporarily restricted.

h. your payment method has an active block for online casino deposits.

If none of these apply, please contact us via email ([email protected]) or Live Chat.

You can make a withdrawal request and view the available payment methods under "Withdrawals" in the "My Account" section.

All deposits must be wagered, at least 50% before any funds can be withdrawn.

Withdrawal requests must be made through the payment method used by the user to deposit. If the method is not available for withdrawals, the request must be made by bank transfer; if you have used more than 2 payment methods, the request must be made by the method used in the deposit that generated the winnings.

Please choose the payment method carefully before making a withdrawal request: You should confirm that the above-mentioned conditions are met and that the payment method is active (for example, if you make a withdrawal request by bank transfer, you should make sure that the IBAN indicated refers to a currently active account).

This is useful not only so that we can help as many users as possible, but also so that your withdrawal requests can be approved more quickly

All withdrawal requests we receive from our users are analyzed on a first-come, first-served basis within 48 business hours. If any documentation is required, the withdrawal request will be processed within 48 business hours of the document(s) being processed.

Depending on the volume of withdrawal requests pending analysis and any additional checks required on the account, the above-mentioned timeframe may be exceeded.

Regardless of the payment method used, we do not charge you any withdrawal fees.

However, please note that although you are not charged, there are fees for each withdrawal processed, which are borne by us and can be expensive. For example, 10 withdrawals of 20 EUR each cost more, both in money and human resources, than 1 withdrawal of 300 EUR.

We therefore ask that you do not consistently exceed a maximum of 10 withdrawals per week, otherwise we will have to inform you that we will apply a 5% fee for each withdrawal made from then on.

The minimum withdrawal amount is 5 EUR, however, this amount may be higher for certain withdrawal methods. The maximum withdrawal amount is 500 EUR per day, 2000 EUR per week and 8000 EUR per month.

One of our regulatory obligations and duties is to combat the fraudulent use of payment methods, including but not limited to deposits from usurped or misused payment methods. To this end, it is strictly obligatory to make deposits only from payment methods that belong to you. Please note that failure to comply with this condition constitutes a breach of our Terms and Conditions and may lead to the cancellation of all winnings and the closure of the account.

In practical terms, when your deposit is not credited to your gambling account, it means that the funds may have left your payment account but have not yet reached us. The system that enables this type of payment involves several external entities that are independent of us and your payment account operator, which may lead to bottlenecks in the progress of funds to their destination.

Whenever a deposit is not credited to your Actual Balance after 30 minutes, please send us proof of deposit via email ([email protected]) or Live Chat.

If we need proof of deposit by Debit/Credit Card, you can obtain it from your Bank's App/website or at the counter (in which case it must be stamped).

Destination, date, amount and the last 4 digits of the Card must be visible.

If any of the above data is not available on the proof of payment, we will need an image of your bank statement where the deposit in question and the data can be found. Any other operations/information not related to our website must be manually or digitally obscured (e.g. with a strip of paper or using a computer editing program such as Paint).

If we need proof of a Multibanco deposit, any of the following documents are acceptable:

a. Multibanco receipt

b. proof obtained from your bank's app/website

c. stamped proof obtained at your bank's branch

Entity, reference, amount and date must be visible.

If you need proof of a MB Way deposit, you can obtain it by following these steps in the MB Way App:

"Activity" » Locate and select the deposit » "Get Receipt" » Check your email box.

Date/time, Merchant, Transaction, Amount, Detail and Transaction ID must be visible.

If we need proof of a Skrill/Neteller deposit, you can obtain it by following these steps on the Skrill website or App:

"Home" » "Transactions" » Locate and select the deposit.

Date/time, Status, Transaction ID, Amount and Merchant must be visible.

If we need proof of a Paysafe deposit, you can obtain it by following these steps on the Paysafe website or App:

"Home" » "Transactions" » Locate and select the deposit.

Date/time, Merchant , Status, Amount, Transaction ID and Status must be visible.

If we need proof of a cryptocurrency deposit, you can obtain it on the website, app (if applicable), or blockchain.

Transaction ID, Result and/or Status, Recipient, Recipient and Amount must be visible; Transaction ID must be manually provided.

If we need proof of deposit via Bank Transfer, you can obtain it on your Bank's App/website or at the counter (in this case, it must be stamped).

Recipient or Recipient's IBAN, date and amount must be visible.

Click here on the ''My Account'' section under ''KYC'' , located on the top left corner.

Upload the required documents:

a. ID Document: 2 color images of the front and back of an identification document (Citizen Card, Driving License, lifetime Identity Card, Passport, Residence Permit)Click here on the ''My Account'' section under ''KYC'' , located on the top left corner.

Upload the required documents:

a. ID Document: 2 color images of the front and back of an identification document (Citizen Card, Driving License, lifetime Identity Card, Passport, Residence Permit)

i. The images must contain the full document, and the information must be legible.

ii. For Passports, only the personal information page is required.

b. Proof of address: 1 color image of a Proof of address ( Valid bank statement )

i. Name, address, issuing date and the service provider's identification/logo must be visible.

ii. The document must have been issued within the last 3 months.

iii. If the image is of a digital document, only the page containing the above data is required; any other data on the page may be digitally hidden (using a computer editing program such as Paint).

iv. If the image is of a paper document, at least half of the page containing the above data is required; any other data on the page may be manually hidden (e.g. with a strip of paper).

For every card used:

⦁ 2 separate color images of the front and back of the entire card.

i. Name, first 6 digits and last 4 digits, expiration date and Bank identification/logo must be visible.

ii. The CVV code on the back and the 6 digits between the 7th and 12th digits on the front (and on the back if there is a reflection of the digits shown on the front) must be manually or digitally hidden (for example, with a strip of paper or using a computer editing program such as Paint).

You must submit proof of ownership, which can be obtained from your bank's app/website or at the counter (in which case it must be stamped), if a card:

a. is damaged and does not allow reading the name, number or expiry date.

b. is no longer active.

c. does not show the holder's name on the front or back.

For every card required:

⦁ 1 color image of the front of the card.

i. Name, first 6 digits and last 4 digits, expiration date and Bank identification/logo must be visible.

ii. The CVV code on the back and the 6 digits between the 7th and 12th digits on the front (and on the back if there is a reflection of the digits shown on the front) must be manually or digitally hidden (e.g. with a strip of paper or using a computer editing program such as Paint).

You do not have to verify every card you use.

For example, if you have used 5 virtual cards linked to physical card A and 10 cards linked to physical card B, you must submit:

i. image or proof of ownership of ONE virtual card linked to physical card A.

ii. image or proof of ownership of ONE virtual card linked to physical card B.

If the virtual card number is masked, you can prove its ownership with any other document available on your bank's app/website or at the counter (in which case it must be stamped).

⦁ 1 image of your cryptocurrency wallet details.

Name, user ID and wallet ID must be visible.

⦁ 1 image of a document issued in the last 6 months, from your Bank's App or website, or obtained at the counter (in this case, it must be stamped).

Name, IBAN, BIC/SWIFT, issuing date and Bank identification/logo must be visible.

⦁ 1 image of your Skrill account details from the App or the website.

Name, email address and customer ID must be visible.

⦁ 1 image of your Paysafecard account details from the App or the website.

Name, address, date of birth, email address, cell phone number and customer number must be visible.

We suggest that you do this with a 50% zoom so that all the information displayed and required is visible

If you cannot open one or more games, try the following:

i. Make sure your Internet connection is stable.

ii. Do not use a VPN.

iii. Clear your browser's cache and cookies.

iv. Restart your device.

v. Use another browser.

vi. Use another device.

If none of the above steps work, you should contact us via email ([email protected]) or Live Chat.

Click on the link below for the browser you are using to find out how to clear the cache and cookies:

Chrome

Firefox

Safari

Edge

The calculation of the winnings obtained in a round has a residual margin of error, so it's extremely unlikely that you will come across a situation where you have won more or less than you should have.

The details of each round, namely the prize awarded and the round ID, can be found in the game history in your account. You can also open the game in question and see if you can view the replay of the round. Please note that this feature is not made available by all game providers.

If you still have questions, please contact us via email ([email protected]) or Live Chat and tell us the round ID so that we can analyze it.

There are 2 types of cases that may require a verification of a game session:

a. when a user believes they have not been properly credited or have been incorrectly debited.

b. when a user is credited with a large prize.

In the first instance, the case is analyzed by our team within a maximum of 48 working hours. If other analysis tools available only to the game provider are required, the case will be forwarded to them.

The volume of cases to be analyzed (not only from our casino but also from all the other partner casinos of the gaming provider) and the number of human resources available will determine whether the gaming provider will be able to resolve them more or less quickly. We are therefore unable to give you a specific estimated resolution time.

Please note that checking sessions where high prizes are won is standard practice, not only at Wildies but at all online casinos. They aim to rule out any remote possibility of a technical anomaly or manipulation on the part of the user.