TERMS AND CONDITIONS
Last updated: April 2026
- INTRODUCTION
These terms and conditions and the documents referred to below (the "Terms") apply to the use of the website (the "Website") and its related or connected services (collectively, the "Service").
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you – our customer (the "Customer"), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account ("Account"), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
These Terms shall be governed by and construed in accordance with applicable laws.
2.GENERAL TERMS
2.1. We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. You should visit this page periodically to review the Terms and Conditions. Amendments to the Terms shall be published on the Website and such amendments shall be binding and effective immediately upon publication. Any continued use of the Service by you following such publication shall constitute your acceptance of such amendments.
2.2. Where any conflict or inconsistency exists between the Terms and any rules or specific terms and conditions for promotions or offers featured on the Website, the provisions of the Terms shall prevail unless expressly stated otherwise.
2.3. The Company may, at its sole discretion, suspend or terminate the Service or any part thereof at any time, with or without notice to you, and shall not be liable to you or any third party for any such suspension or termination.
2.4. Any reference to "you", "your" or "Customer" means the person who accesses and uses the Service. Any reference to "we", "us" or "our" means the Company.
3.YOUR OBLIGATIONS
You acknowledge that at all times when accessing the Website and using the Service:
3.1. You are over 18 years of age, or the legal age at which gambling or gaming activities are allowed under the law or jurisdiction that applies to you. We reserve the right to request proof of age documents at any time. Accounts may be suspended until satisfactory proof of age is provided to us. If you are determined to be under the legal age, all winnings will be forfeited and your Account shall be closed in accordance with Clause 15 below.
3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilise the Service if you are not of legal capacity.
3.3. You are a resident in a jurisdiction that allows gambling. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. It is your sole responsibility to determine whether your accessing and using the Service is compliant with applicable laws in your jurisdiction, and you warrant to us that gambling is not illegal in the territory where you reside or are located.
3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.
3.5. You are the authorised user of the payment method you use.
3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.
3.7. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss.
3.8. When placing bets you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.
3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.
3.11. You must generally act in good faith in relation to us and the Service at all times and for all bets made using the Service.
3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.
4.RESTRICTED USE
4.1. You must not use the Service:
4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us or you are acting as an agent of, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you).
4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.
4.1.3. If you are a resident of one of the following countries,
USA and its territories
All FATF Blacklisted countries
The Company reserves the right to update this list of restricted territories at any time without prior notice, in accordance with regulatory requirements issued by AOFA or any other competent authority.
4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorised framing of, or linking to, the Website).
4.1.5. To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally.
4.1.6. To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice.
4.1.7. In any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service; or (iii) engage in any activity that constitutes fraud, match-fixing, or market manipulation.
4.1.8. To scrape our odds or violate any of our Intellectual Property Rights; or
4.1.9. For any unlawful activity whatsoever, including but not limited to money laundering, terrorist financing, fraud, or any activity prohibited under the laws of the State of Anjouan or any applicable jurisdiction.
4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.
4.3. You may not, in any manner, transfer funds between player accounts.
4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorised purposes. We may also take legal action against you for doing so in certain circumstances.
4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are prohibited from using the Service for personal gain.
5.REGISTRATION
You agree that at all times when using the Service:
5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer, which includes passing certain verification checks as we may require from time to time, including but not limited to those required under the Computer Gaming Licensing Act 007 of 2005 and the Money Laundering Prevention Act 008 of 2005 of the State of Anjouan.
5.3. You have to provide accurate contact information, inclusive of a valid email address ("Registered Email Address"), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account-related notifications and information from us, including changes to these Terms. We identify and communicate with our Customers via their Registered Email Address and shall not be held responsible for any communications sent to the Registered Email Address on file.
5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of accounts by representatives, relatives, associates, affiliates, connected persons, and/or third parties acting on your behalf.
5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers, at our discretion. This information may include but is not limited to date of birth, government-issued identification, proof of address, proof of payment method ownership, and source of funds documentation, as required under the KYC Policy.
5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. Passwords must contain at least one letter, one number, and one special character. It is your responsibility to protect your password, and any failure to do so shall be at your sole risk and expense.
5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or other party had typed the URL for the Service into the browser line.
5.8. When registering, you will receive the possibility to use all currencies available on the website. Those will be the currencies of your deposits, withdrawals and bets placed and matched into the Service. Once a currency has been selected for a transaction, it cannot be changed for that transaction.
5.9. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of your Account and, if it is opened, it should not be treated as any indication that we have to continue the business relationship.
5.10. Upon receipt of your application, we may be in touch to request further information and/or documentation from you in order for us to comply with our regulatory and legal obligations, including but not limited to KYC, AML/CFT, and responsible gaming requirements as prescribed by the Anjouan Offshore Financial Authority.
6.YOUR ACCOUNT
6.1. Accounts could use several currencies, in this case all Account balances and transactions appear in the currency used for the transaction.
6.2. We do not give credit for the use of the Service.
6.3. You are only allowed to open only one account. If you attempt to open more than one account or believe that you have create more than one account, all accounts you try to open may be blocked or closed, and any bets, balances may be voided. Also any returns, deposits, winnings, or bonuses which you have gained or accrued during such time as the duplicate account was active will be forfeited by You and may be reclaimed by Us, and you will return to us on demand any such funds which have been withdrawn from the duplicate account.
6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/or our Terms.
6.6. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
6.7. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.
6.8. You must inform us as soon as you become aware of any errors with respect to your Account.
6.9. Please remember that betting is purely for entertainment and pleasure and you should stop as soon as it stops being fun. Absolutely do not bet anything you cannot afford to lose. If you feel that you are losing control over your gambling, please refer to our Responsible Gaming Policy available on the Website. We provide tools to help you manage your gambling, including deposit limits, loss limits, wagering limits, session limits, cooling-off periods and self-exclusion options.
6.10. You cannot transfer, sell, or pledge your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise.
6.11. Should you wish to close your Account with us, please send an email from your Registered Email Address to our Customer Support Department at [email protected] or Live Chat.
6.12. Dormant Accounts: If your Account remains inactive for a period of twelve (12) consecutive months (i.e. no login, deposit, withdrawal, or betting activity), we reserve the right to classify the Account as dormant.
6.12.1. If your Account is deemed to be inactive, we reserve the right to charge a monthly administrative fee of EUR 10.00 or equivalent to any other currency (or the balance of your account, if less) as long as the balance of your account remains positive.
6.12.2. You, therefore, authorize us to debit this fee from your Account at the beginning of the month following the day on which your Account is deemed inactive, and on the beginning of every subsequent month that your Account remains inactive. We will stop deducting the fee if the Account balance is zero or if the Account is reactivated. All costs that may occur upon refund procedure are on you. If the Account is inactive for a period of thirty (30) months, the Account will be closed and any remaining balance will be confiscated.
7.DEPOSIT OF FUNDS
7.1. All deposits should be made from an account or payment system or credit card that is registered in your own name, and any deposits made in any other currency will be converted using the daily exchange rate obtained from our banking service provider. Any charges that may be incurred by the Customer during the deposit process are at the Customer's own expense.
7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. In most cases we absorb transaction fees for deposits to your Account. You are responsible for your own bank charges that you may incur due to deposits into and withdrawals from your Account.
7.3. The Company is not a financial institution and uses third-party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If your card issuer does not give such authorisation, your Account will not be credited with those funds.
7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit.
7.5. If you decide to accept any of our promotional or bonus offers by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.
7.6. Funds originating from criminal and/or illegal and/or unauthorised activities must not be deposited with us. The Company is obliged to report any suspicious transactions to the relevant authorities in accordance with the Money Laundering Prevention Act 008 of 2005 and any directives issued by the Anjouan Offshore Financial Authority.
7.7. If you deposit using your credit card, it is recommended that you retain a copy of Transaction Records and a copy of these Terms.
7.8. Internet gambling may be illegal in the jurisdiction in which you are located; if so, you are not authorised to use your payment card to deposit on this site. It is your responsibility to know the laws that apply in your jurisdiction concerning online gambling.
8.WITHDRAWAL OF FUNDS
8.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions.
8.2. The minimum withdrawal amount is EUR 20.00 or its equivalent in any other currency, however, this amount may be higher for certain withdrawal methods. The maximum withdrawal amount is EUR 2,000 per day, EUR 5,000 per week and EUR 15,000 per month or its equivalent in any other currency, unless a different amount has been agreed between the Player and the Company, in which case the Player may contact the Company at the following email address [email protected] or via live chat. Please note that all withdrawal requests are subject to our KYC verification procedures and AML/CFT checks.
8.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures (request your selfie, arrange a verification call, etc.) for the purpose of identity verification prior to granting any withdrawal from your Account. We further reserve the right to charge an administration fee for such verification, details of which will be provided upon request. We take steps to ensure that every person withdrawing from their Account is in fact the rightful Account holder.
8.4. All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which a deposit was not previously made. This does not apply for withdrawals of funds that were deposited via cryptocurrencies.
8.5. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.
8.6. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event that you breach the Restricted Use policy stated in Clauses 3.3 and 4.
9.PAYMENT TRANSACTIONS AND PROCESSORS
9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a legitimate obligation.
9.2. We reserve the right to use third-party electronic payment processors and/or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made available to you and do not conflict with these Terms.
9.3. All transactions made on our site may be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority in accordance with the Money Laundering Prevention Act 008 of 2005 of the State of Anjouan and any applicable international AML/CFT obligations.
10.ERRORS
10.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses occurring in connection with the Service and/or payments made to you as a result of a defect or error in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
10.2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made, then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.
10.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous payments or credits. Any game, game round, bet or transaction based on an error shall be rendered void.
11.RULES OF PLAY, REFUNDS AND CANCELLATIONS
11.1. The winner of an event will be determined on the date of the event's settlement, and we will not recognise protested or overturned decisions for wagering purposes.
11.2. All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted, we will only reset/correct the results due to human or technical error.
11.3. If a match result is overturned for any reason by the governing body of the match within the payout period then all money will be refunded.
11.4. If a draw occurs in a game where a draw option is offered all stakes on a team win or lose will be lost. If a draw option is not offered then everyone receives a refund in the outcome of a draw result.
11.5. If a result cannot be validated by us, for instance if the feed broadcasting the event is interrupted (and cannot be verified by another source) then at our election, the wagers on that event will be settled by our decisions.
11.6. Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.
11.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and shall not be held liable in such cases.
11.8. A matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website.
11.9. The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the scheduled start time, then the bet will be void.
11.10. If an event is posted by us with an incorrect date, all wagers have action based on the date announced by the governing body.
11.11. If a team is using stand-ins, the result is still valid as it was the team's choice to use the stand-ins.
11.12. The Company reserves the right to remove events, markets and any other products from the Website.
11.13. In-depth explanation of our sports betting rules can be found in clauses 17 and 18 of these Terms.
11.14. The maximum winnings per single game round (spin, hand, or bet) when playing with real money are limited to €150,000 (or equivalent in the player’s account currency)
11.15. The Company reserves the right to limit maximum payouts on specific games, providers, or jackpot features at its sole discretion.
11.16. Any winnings exceeding the stated limits may be reduced to the maximum allowable amount.
12.COMMUNICATION AND NOTICES
12.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website, or email to [email protected] , or Live Chat.
12.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The game rules are made available for all Customers, and it is the Customer's responsibility to familiarise themselves with the applicable game rules.
12.3. All communications and notices to be given under these Terms by either you or us shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.
12.4. From time to time, we may contact you by email for the purpose of offering you information about betting, unique promotional offerings, and other information from the Website. You agree to receive such communications, provided that at any time you may opt out of receiving such communications by contacting our Customer Support Department at [email protected] or by using the unsubscribe facility in any marketing communication.
13.MATTERS BEYOND OUR CONTROL
We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as, but not limited to: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; epidemic, pandemic, or public health emergency; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
14.LIABILITY
14.1. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO: (I) YOUR OWN FAULT; (II) A THIRD PARTY UNCONNECTED WITH OUR PERFORMANCE OF THESE TERMS (FOR INSTANCE PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. AS THIS SERVICE IS FOR CONSUMER USE ONLY WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES OF ANY KIND.
14.2. IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND/OR WAGERS YOU PLACED VIA YOUR ACCOUNT IN RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500, WHICHEVER IS LOWER.
14.3. WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTIVIRUS SOFTWARE.
15.GAMBLING BY THOSE UNDER AGE
15.1. If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the Service your Account will be suspended to prevent you placing any further bets or making any withdrawals from your Account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf of, a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If having found that you: (a) are currently; (b) were at the relevant time; or (c) have been betting as an agent for or on behalf of a person who is currently or was at the relevant time, under 18 years of age (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you), then:
(a) all winnings currently or due to be credited to your Account will be retained;
(b) all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); and/or
(c) any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to be returned.
15.2. This condition also applies to you if you are over the age of 18 years but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal betting and you are below that requisite age.
15.3. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.
16.FRAUD
16.1. We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty or criminal act.
16.2. In the event of any suspected fraudulent, unlawful or dishonest activity, we reserve the right to share relevant Customer information with law enforcement agencies, regulatory authorities (including AOFA), other online gaming operators, third-party service providers, and financial institutions, to the extent permitted by law.
17.PROMOTIONS TERMS
17.1. Every individual promotion will have its own specific promotional terms and conditions (“Promotional Terms”) in addition to these Terms. You should therefore read these Terms together with the applicable Promotional Terms for any competition, bonus or promotion you wish to participate in.
17.2. By participating in any promotion, you agree to be bound by these Terms and the applicable Promotional Terms.
17.3. If for any reason a promotion does not include specific Promotional Terms, such promotion shall be governed by these Terms by default.
17.4. Each provision regulating the implementation of a promotion is independent. If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17.5. Participation in a promotion constitutes full and unconditional acceptance of these Terms and the applicable Promotional Terms. All decisions made by the Company regarding promotions are final and binding, subject to the Customer's rights under applicable law and the dispute resolution provisions of these Terms.
17.6. The real balance will be used for bets first. Players will only begin wagering with bonus funds once their real balance is zero.
17.7. The Company reserves the right to terminate, amend, or cancel any promotion at any time without prior notice. Any user who breaches the Promotional Terms may be disqualified from receiving any reward.
17.8. The Company reserves the right to withhold any credits, bonuses, coupons, loyalty points or prizes awarded as part of a promotion at its sole discretion.
17.9. The Company may inform users about current promotions or updates via email, SMS, chat, WhatsApp, social media, browser notifications or mobile application.
17.10. The Company disclaims liability for inaccurate information caused by the Website, user equipment, or technical/human errors related to promotion participation.
17.11. BONUSES AND BONUS MONEY.
17.11.1 The Company may offer bonuses and rewards credited to your Account. Bonuses may include free spins, cashback, free bets, or deposit bonuses. Bonuses usually carry wagering requirements that must be met before withdrawal.
17.11.2 BONUS RULES
17.11.2.1 Bonuses are credited to the bonus balance.
17.11.2.2 All bonus offers are strictly limited to one per person and their family, home address, email address, IP-address, telephone number, account number, credit or debit card number, e-wallet number, payment system account, and one electronic device (computer, mobile phone, tablet, etc.). Maximum bet amount while playing with a bonus is EUR 5.00 or equivalent to any other currency.
17.11.2.3 Once wagering requirements are met, the bonus amount is transferred to the main balance and may be withdrawn.
17.11.2.4 In cases of bonus abuse, The Company reserves the right to cancel bonuses and winnings and suspend or close the Account.
17.11.2.5 While playing with an active bonus, players are strictly prohibited from purchasing any bonus features (e.g., Buy Bonus, Feature Buy, or similar functions) within games. Any winnings derived from violating this rule may be forfeited, and the bonus may be voided at the casino’s discretion.
17.11.2.6 The use of low-risk betting systems, including but not limited to Martingale, D'Alembert, or any other strategy designed to minimize risk and circumvent wagering requirements, is strictly prohibited. If such activity is detected, The Company reserves the right to void any winnings and confiscate bonus funds.
17.11.2.7 Switching between game types to manipulate wagering requirements — such as placing bets on live games and then switching to slots to complete bonus wagering — is considered bonus abuse. The Company reserves the right to void any winnings, forfeit the bonus, and take necessary action.
17.11.2.8 Any outside bet spread combination on Roulette covering 24 or more (64%) of the 37 numbers (e.g., betting on Red and Black) will result in all winnings and bonuses being voided.
17.11.2.9 Delaying a game round in any game, including free spins and bonus features, to a later time when wagering requirements have been completed, or making new deposits while free spins or bonus features are still active in a game, is prohibited.
17.11.2.10 Funds won using bonuses cannot be withdrawn until all wagering requirements are fulfilled.
17.11.2.11 Wagering requirements are expressed as a multiple of the bonus amount or bonus plus deposit amount, as specified in the relevant Promotional Terms. Not all bets count toward wagering requirements.
Game Contribution Rates:
- Video Slots and Classic Slots – 100%
- Live Casino – 0%
- Table Games – 10%
- Arcade/Casual Games (Scratch Cards, Plinko, Mines, Dice, etc.) – 0%
- Jackpot Games – 0%
17.11.2.12 Contribution percentages may be amended at The Company’ discretion.
17.11.2.13 Malfunctions void all pays and plays. The Company reserves the right to void winnings caused by malfunctions and adjust account balances accordingly.
17.11.2.14 While wagering a bonus, the maximum allowed bet is €5 (or the equivalent in the player’s account currency) per spin or bet. Exceeding the maximum allowed bet while wagering bonus funds may result in the bonus and any related winnings being voided.
17.11.2.15 Maximum winnings from deposit bonuses are capped at 10x the deposit amount, unless otherwise stated in the applicable Promotional Terms. Any winnings exceeding this limit may be forfeited.
17.11.2.16 The maximum win per single game round (spin) while playing with bonus funds is limited to €150,000 (or equivalent in the player’s account currency). Any winnings exceeding this amount will be reduced to the stated maximum.
17.11.2.17 When playing with bonus funds, all requested winnings for withdrawal will be subject to verification prior to processing.
17.11.2.18 The Company strictly prohibits the creation of multiple accounts, collusion, irregular or low-risk betting strategies, or any activity intended to abuse bonuses or circumvent wagering requirements. The Company reserves the right to investigate such activity and to void bonuses, winnings, and/or suspend or close accounts involved.
17.12. Wagering Requirements
17.12.1. Bonuses remain in the bonus balance until wagering requirements are met.
17.12.2. Wagering requirements represent the number of times a bonus must be played before withdrawal. Once completed, bonus funds and winnings are transferred to the main balance.
17.12.3. Unless otherwise specified in the applicable Promotional Terms:
- Deposit bonuses are subject to a 30x wagering requirement on the sum of the deposit amount and the bonus amount (30x (deposit + bonus)).
- Winnings derived from Free Spins are subject to a 40x wagering requirement.
- No Deposit Free Spins: Winnings from no deposit free spins are subject to a 40x wagering requirement. A maximum winnings cap of €100 applies.
If specific Promotional Terms state different wagering requirements, those shall prevail.
17.12.4. Wagering becomes void if the bonus balance drops below €0.10 (or equivalent in the account currency)
17.12.5. Funds won using bonuses cannot be withdrawn until wagering is completed.
17.12.6. If a withdrawal is requested before wagering completion, bonus funds will be forfeited.
17.12.7. Users may request cancellation of active bonuses by contacting customer support, resulting in the removal of bonus funds.
17.13. Free Spins
Free Spins allow users to play selected games without using personal funds. Winnings from Free Spins are converted into bonus funds and are subject to wagering requirements unless otherwise specified in the applicable Promotional Terms.
18.SPORTSBOOK RULES
18.1. Scope and Applicability
These Sportsbook Rules ("Rules") apply to all sports betting activities offered on the Website and mobile platforms operated by the Company, in accordance with the Computer Gaming Licensing Act 007 of 2005 and any applicable regulations issued by the Anjouan Offshore Financial Authority.
By placing a bet on any sporting event, You confirm that You have read, understood, and accepted these Rules together with the general Terms and Conditions. In the event of any conflict between these Rules and the general Terms and Conditions, these Sportsbook Rules shall prevail in matters specifically related to sports betting.
18.2. Bet Placement, Acceptance and Limits
18.2.1. All bets must be placed through Your registered and verified Account. Bets may only be placed online through the Website.
18.2.2. A bet is considered accepted only once it has been recorded in Our systems and a confirmation is displayed on Your screen. Bets not confirmed due to technical failure, insufficient balance, or other interruption shall be deemed void.
18.2.3. The minimum stake per bet is €0.50 or the equivalent in Your selected Account currency.
18.2.4. The maximum potential winnings per individual bet (single or multiple) are capped at €50,000 or currency equivalent, unless otherwise stated.
18.2.5. The Company reserves the right to impose individual betting limits per User, Account, event, or market at its sole discretion. These limits may vary by sport, competition, or User classification (e.g. VIP).
18.2.6. The Company reserves the right to correct, refuse, or void any bet that:
- was placed at odds that were clearly incorrect or displayed due to a technical or human error (including typographical mistakes or feed delays);
- was placed after the outcome of an event or market became known or reasonably knowable; or
- was part of an arbitrage strategy or coordinated betting activity intended to exploit mispriced markets, promotions, or timing irregularities.
In such cases, bets may be voided or settled at the correct odds as determined by the Company, based on the fair market value at the time of placement.
18.2.7. The Company may, at its discretion, limit the maximum number of bets or total exposure per customer per day in cases of high-risk or irregular betting patterns.
18.3. Bet Settlement and Voids
18.3.1. All bets will be settled based on the official result as confirmed by the governing body or event organizer at the time of settlement.
18.3.2. If an official result is later amended or overturned, settlement will remain based on the result available at the time of initial settlement and will not make retrospective adjustments.
18.3.3. If an event is postponed, abandoned or disrupted and does not resume within 48 hours of the scheduled start time, affected bets may be voided unless otherwise stated in specific market rules.
18.3.4. Bets placed on participants that do not start the event (e.g., “non-starters”) will be void unless otherwise specified.
18.3.5. In the event of a technical failure (e.g., system outage, odds feed delay, or connectivity loss) that causes markets to remain open beyond a fair betting point, The Company reserves the right to void affected bets or settle them at the last available fair market price.
18.3.6. If part of a multiple (parlay) bet is voided, that part will be settled at odds of 1.00 and the remainder will stand unless all selections are voided.
18.3.7. The Company reserves the right to declare any bet void, in whole or in part, if it reasonably believes:
- the event result was influenced by criminal or suspicious activity;
- there was collusion between players, officials, or bettors;
- the bet was placed in violation of these Terms;
- the customer was in breach of any applicable KYC, AML, or regulatory obligations.
18.4. In-Play Betting and Market Suspension
18.4.1. In-play betting refers to wagering on events while they are in progress. Markets may be suspended at any time without notice.
18.4.2. The Company does not guarantee continuous availability of in-play markets due to technical or data-feed issues. The Company shall not be liable for any losses arising from the unavailability of in-play markets.
18.4.3. In-play bets may be subject to transmission delays to ensure fairness and prevent abuse of real-time information.
18.4.4. Bets placed after a critical event but before market suspension may be voided or corrected.
18.4.5. The Company may suspend, close or adjust in-play markets due to gameplay events, data inconsistencies or suspicious betting patterns.
18.4.6. Customers are responsible for managing their in-play betting activity in real time.
18.5. Maximum Winnings and Payout Limits
18.5.1. The maximum potential winnings for any single bet (including multiple or system bets) is capped at €50,000 or the equivalent in Your Account currency, unless otherwise stated or agreed in writing by the Company.
18.5.2. The Company reserves the right to apply lower maximum payout limits to specific sports, competitions or markets due to risk or regulatory considerations.
18.5.3. Promotional or jackpot payouts exceeding these limits may be paid in installments at The Company’ discretion.
18.5.4. The Customer is responsible for ensuring that potential winnings do not exceed applicable limits. The Company shall not be liable for any voided portion exceeding the cap.
19.INTELLECTUAL PROPERTY
19.1. Any unauthorised use of our name and logo may result in legal action being taken against you.
19.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds. You must not use your personal profile for your own commercial gain (such as selling your status update to an advertiser).
19.3. You may not use our URL, trademarks, trade names and/or trade dress, logos ("Marks") and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among customers, or in any manner that disparages or discredits us.
19.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, licence, title or interest in or to the Systems or the Marks and all such rights, licence, title and interest specifically remain with us and our licensors.
20.YOUR LICENSE
20.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable and non-sublicensable licence to access and use the Service for your personal non-commercial purposes only. Our licence to you terminates if our agreement with you under these Terms ends.
20.2. Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the Service and/or any of the content thereon or the software contained therein, except as we expressly permit in these Terms or otherwise on the Website.
20.3. Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
21.YOUR CONDUCT AND SAFETY
21.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith and/or the Service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited ("Prohibited Behaviour"). If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your Account and/or your access to or use of the Service may be terminated immediately without notice to you.
21.2. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, we reserve the right to withhold all or part of the balance and/or recover from your Account the amount of any deposit, pay-out, bonus, or any winnings that are attributable to the Prohibited Behaviour.
21.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
(a) promote or share information that you know is false, misleading or unlawful;
(b) conduct any unlawful or illegal activity;
(c) harm, or attempt to harm, minors in any way;
(d) transmit or make available any content that is unlawful, harmful, threatening, abusive, tortious, defamatory, vulgar, obscene, or otherwise objectionable;
(e) transmit or make available any content that you do not have a right to make available under any law or contractual or fiduciary relationship;
(f) transmit or make available any content that infringes any patent, trademark, trade secret, copyright or any other intellectual or proprietary right of any party;
(g) transmit or make available any unsolicited or unauthorised advertising or mass mailing;
(h) use the Service for money laundering, terrorism financing, or any other financial crime;
(i) use any software, robots, scrapers, or other automated means to access the Service for any purpose without our express written consent.
22.LINKS TO OTHER WEBSITES
The Service may contain links to third-party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability of such websites. We accept no responsibility for any loss, damage, costs or expenses arising from or related to the use of any third-party website.
23.COMPLAINTS
23.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department via the links on the Website and use your Registered Email Address in all communications with us.
23.2. NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.
23.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department. We shall use our reasonable endeavours to respond to such complaints within a few business days (and in any event we shall use our reasonable endeavours to respond to all such complaints within twenty-eight (28) days).
23.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honoured after this period. The Customer is solely responsible for their Account transactions.
23.5. In the event of a dispute arising between you and us, our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter may be escalated to the management of the Company.
23.6. Should all efforts to resolve a dispute to the Customer's satisfaction have failed, the Customer has the right to have the dispute settled via alternative dispute resolution ("ADR"). The Customer may refer the dispute to an independent ADR entity as designated or approved by the Anjouan Offshore Financial Authority. The decision of such ADR entity shall be binding on both parties. Details of the applicable ADR procedure shall be made available upon request.
24.ASSIGNMENT
Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any of our rights and obligations hereunder to any third party provided such third party is able to provide a service of equal or substantially similar quality to that contemplated by these Terms.
25.SEVERABILITY
In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.
26.BREACH OF THESE TERMS
Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material provision of these Terms. Notice of any such action taken will, however, be promptly provided to you.
27.PRIVACY AND DATA PROTECTION
27.1. The Company collects and processes personal data in accordance with its Privacy Policy, which is available on the Website. By registering an Account and using the Service, you acknowledge that you have read and understood the Privacy Policy and consent to the collection, processing, and use of your personal data as described therein.
27.2. We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
27.3. Your personal data may be disclosed to regulatory authorities, including the Anjouan Offshore Financial Authority, law enforcement agencies, and other third parties where required by law or where necessary to comply with our regulatory obligations under the Computer Gaming Licensing Act 007 of 2005 and the Money Laundering Prevention Act 008 of 2005.
27.4. We retain your personal data for so long as your Account is active and for such additional period as may be required by applicable law and regulation.
28.RESPONSIBLE GAMBLING
28.1. The Company is committed to responsible gaming and the prevention of problem gambling. We provide various tools and resources to assist Customers in maintaining control over their gambling activity, including deposit limits, loss limits, wagering limits, session time limits, cooling-off periods, and self-exclusion.
28.2. If you believe that you may have a gambling problem, we strongly encourage you to contact our Customer Support Department at [email protected] or Live Chat, to discuss available options or to refer to our Responsible Gaming Policy available on the Website.
28.3. The Company supports and complies with all responsible gaming requirements as prescribed by the Anjouan Offshore Financial Authority and the Computer Gaming Licensing Act 007 of 2005.
29.ANTI-MONEY LAUNDERING
29.1. The Company complies with all applicable anti-money laundering ("AML") and counter-terrorism financing ("CFT") obligations as set out in the Money Laundering Prevention Act 008 of 2005 of the State of Anjouan and any directives issued by the Anjouan Offshore Financial Authority.
29.2. As part of our AML/CFT compliance obligations, we may be required to verify your identity, source of funds, and source of wealth. We may request documentation at any time and may restrict your Account until satisfactory documentation has been received and verified.
29.3. We reserve the right to report any suspicious transactions or activities to the relevant authorities and to suspend or close your Account pending investigation.
30.GENERAL PROVISIONS
30.1. Term of Agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.
30.2. Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing natural persons shall include corporations, partnerships and vice versa.
30.3. Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and unless otherwise provided in the written waiver, shall be limited to the specific breach waived.
30.4. Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, cause of action or suit against us based on ignorance of any of the provisions hereof.
30.5. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
30.6. Governing Law. These Terms are governed exclusively by the laws in force in the State of Anjouan in the Union of Comoros. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the State of Anjouan, without prejudice to the Customer's right to refer disputes to alternative dispute resolution as provided in Clause 21.6.
30.7. Entire Agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersede all other prior agreements and communications, whether oral or written, with respect to the subject matter hereof.
30.8. Third Party Rights. Nothing in these Terms shall confer any rights on any third party. These Terms are personal to you and shall not be assigned, transferred, sub-licensed, or otherwise dealt with by you without our prior written consent.